1. Scope of the General Terms and Conditions

The following General Terms and Conditions shall apply to all current and future consulting service contracts. 

All consulting service contracts and other agreements are only binding if confirmed by both parties and duly signed; they are mutually binding only to the extent set forth in the written contractual agreement.

2. Scope and realization of the service contract

The scope of service is determined according to the written contract, addendums and a listing of applicable contract specifications. Changes to the scope of consulting services require a written agreement between the client and CBAG. Dates of service completion are only provided as approximation and will not be binding unless expressly marked so in writing.

CBAG has the right to select employees assigned to the respective project by itself. CBAG reserves the right to decide whether Services will be provided at Client’s site or at other locations. Although employees of CBAG might provide Services at Client’s site, the management and direction for all on sites is a CBAG responsibility. CBAG may contract with other external service providers unless in performance of the contract unless contractually prohibited by service contract. 

If increased costs are caused by the Client’s failure to timely meet its duty to co-operate, Client shall reimburse CBAG for all incremental costs. The time for performance, where agreed, shall be extended by additional time required for the resumption of performance after elimination of such obstruction. CBAG is not responsible for delays or lack of performance due to Acts of God. 

3. Duty of disclosure by the client 

It is the responsibility of the client to ensure that all documents and information needed for the performance and completion of the contract are made available to CBAG on a timely basis without having to be specifically requested, and that CBAG be informed of all occurrences and circumstances that are of significance to the implementation of the contract.

4. Intellectual Property and Copyrights 

CBAG retains copyright and all intangible property rights with respect of CBAG software used in the performance of services. CBAG also retains copyright to other software and intangibles developed within the scope of services provided by CBAG, unless otherwise documented.

5. Limitation of liability

CBAG hereby represents and warrants to Client that it has insurance policies in place as required by law.

At client sites where CBAG has a significant presence, Client shall maintain general liability insurance coverage which includes CBAG as an additional insured, and shall furnish to CBAG a Certificate of Insurance from its insurance carrier(s) certifying that insurance coverage is in effect and will not be canceled or materially changed without CBAG’s written consent.

CBAG will endeavor to ensure that all transactions are reviewed per the requirements and specifications of Client. Client is responsible for the accuracy and timeliness of all data and is liable for all taxes, interest, penalties and other fees as may be assessed by the government for non-compliance, omissions, errors and audits.

CBAG disclaims any and all express or implied warranties in connection with its services. CBAG shall not be liable for any direct, indirect, punitive, special, incidental, or consequential damages (including, but not limited to damages for lost revenue, lost profits, business interruption, lost information or data, computer interruption and the like) or the cost of procurement of substitute goods or services arising from or related to the use of CBAG’s services.

Client shall take all necessary precautions to prevent the occurrence of any injury to persons or to property during the performance of work and ensure that Client and its personnel neither pose a threat to CBAG’s safe work environment nor the integrity of its business operations. Except to the extent that any injury or damage is due to CBAG, client shall release, defend, hold harmless and indemnify CBAG, its directors, officers, employees, agents, representatives, successors and assigns, whether acting in the course of their employment or otherwise, against any and all suits, actions or proceedings, at law or in equity, and from any and all claims, demands, losses, judgments, damages, costs, expenses or liabilities, including without limitation claims for personal or property damage, resulting from or in any way connected any act or omission of Client’s personnel, Client its agents, employees or subcontractors in connection with, but not limited to, all of the representations, warranties or covenants contained in this Agreement. In addition, client shall indemnify, defend and hold CBAG harmless from and against any claims, costs or expenses, including, but no limited to, reasonable attorney’s fees, arising out of or in connection with any employment claims. Client agrees to include clause in all related subcontracts.

CBAG shall take all necessary precautions to prevent the occurrence of any injury to persons or to property during the progress of work and ensure that CBAG and its personnel neither pose a threat to Client’s safe work environment nor the integrity of its business operations. Except to the extent that any injury or damage is due to Client, CBAG shall release, defend, hold harmless and indemnify Client, its directors, officers, employees, agents, representatives, successors and assigns, whether acting in the course of their employment or otherwise, against any and all suits, actions or proceedings, at law or in equity, and from any and all claims, demands, losses, judgments, damages, costs, expenses or liabilities, including without limitation claims for personal or property damage, resulting from or in any way connected any act or omission of CBAG’s personnel, CBAG its agents, employees or subcontractors in connection with, but not limited to, all of the representations, warranties or covenants contained in this Agreement. In addition, CBAG shall indemnify, defend and hold Client harmless from and against any claims, costs or expenses,
including, but no limited to, reasonable attorney’s fees, arising out of or in connection with any employment claims. CBAG agrees to include clause in all related subcontracts.

6. Confidentiality and data protection

All techniques, designs, drawings, processes, inventions, equipment, proposals, specifications, and such information concerning the products, services or equipment disclosed by either CBAG or Client shall be held confidential and shall not be disclosed by either party without prior written consent except as otherwise required for performance of the services.

7. Fees and payment

The fee and expense reimbursement shall be agreed upon by the Client and CBAG per service contract. Payment terms are net 30 days unless otherwise agreed upon in service contract. If implementation of the contract is prevented by the client after the contract has been signed (for ex. due to cancellation), the business consultant is nonetheless entitled to payment for the stipulated scope of consultation services. If the execution of the contract does not occur due to circumstances which are substantially caused by CBAG, then CBAG shall only be entitled to receive the part of the fee which corresponds to those services already performed. This particularly applies if, despite cancellation, CBAG‘s services up to that point are usable by the client. Apart from apparent deficiencies, any complaint about CBAG‘s services does not justify the retention of fees owed to CBAG.

If the Client is delinquent on a due payment, CBAG reserves the right to rescind the contract effective immediately and assert a claim for damages.

8. Governing law and jurisdiction

Unless and except as these T&C contain provisions to the contrary, the laws of the Arabic Republic of Egypt shall govern these Conditions. By accepting the services provided under these conditions, the Client irrevocably agrees to the exclusive jurisdiction of the courts of the whole country, and submits to the personal jurisdiction of these courts.

9. Force Majeure

Each party shall be excused from performance under the Agreement to the extent that such party is prevented from performing, in whole or in part, by delays caused by an act of God, war, civil disturbance, labor dispute, or other cause beyond its reasonable control. The non-performing party shall promptly give notice of its non-performance to the other party. The non-performing party shall make all commercially reasonable efforts to remove such cause of nonperformance. All other obligations not affected by such cause of nonperformance shall be in full force and effect during the period of time that the affected obligation is suspended during the continuance of such cause of non-performance.